Posted: June 3, 2020

Messages from our CEO

June 5, 2020

Waterloo Public Library launches new curbside pick-up service, WPL To Go

I am thrilled to introduce Waterloo Public Library’s new curbside pickup service, WPL To Go, which will begin Monday, June 15. Our staff have been working away behind-the-scenes to create the best way for us to bring the library to you. While our locations remain closed at this time, we invite you to use WPL To Go so that you can enjoy items from our shelves once again.

Starting Monday, June 15th, you’ll be able to pick up requested items after you’ve been notified that your holds are ready. Place your orders now!

How It Works

1. Place items on hold through the library’s catalogue or by phone at 519-886-1310. Need help? We can assist you in choosing materials. Simply contact us via AskUs.

2. Wait for a notification that your item(s) are ready for pick up and proceed to your designated pickup location. No appointment needed!

3. When you arrive at your designated pickup location please have your library card number ready and call us at the number indicated on the exterior signage

4. A due date receipt will be included with your items. All materials will be checked out for an extended loan period of 6 weeks

We appreciate your patience and understanding as there is currently a high level of demand which may impact availability of materials as well as turnaround time for your requested items.

You can find full details about WPL To Go here, including information about how to return items you currently have, safety precautions that are in place during this phase of service and a list of FAQs.

On behalf of all of us at WPL, we are excited to welcome you back to your public library and look forward to seeing you soon.

Laurie Clarke
CEO, Waterloo Public Library

May 15, 2020

Waterloo Public Library plans to offer future curbside pickup

On Thursday, May 14, Premier Doug Ford announced Phase 1 of Ontario’s reopening plan. This included a list of services and businesses that can resume some form of service as of Tuesday, May 19. Public libraries were, unexpectedly, included on this list for curbside pickup.

At this time, the Waterloo Public Library is not ready to offer curbside pickup or returns. The safety of staff and customers continues to be our top priority and we are committed to ensuring proper health and safety measures are in place, including personal protective equipment for staff, before this service can be introduced.

Library staff have been working extensively on plans for reopening, which will happen in phases, with curbside pickup being part of our first phase. We will continue to align with the City of Waterloo and follow the guidance of provincial leaders and health authorities. Library services will be reintroduced when we are ready to do so as safely as possible. A reminder that our book returns remain closed at this time.

We will keep you updated on our reopening plans, including when curbside pickup will be available, and ask for your understanding and patience. We look forward to seeing you all again in the future but, for now, would love to connect with you virtually at

Need a library card? Sign up online for instant access to eBooks, eMagazines, online learning & more in our Digital Library.

Check out our Virtual Programs, with interactive fun for all ages.

Discover Endless Possibilities - all the things you can do at home with your library card.

Have a question? Contact us at or 519-886-1310 – we’re happy to help.

Laurie Clarke
CEO, Waterloo Public Library

April 15, 2020

On Wednesday, April 15, the City of Waterloo, in collaboration with local municipalities, "agreed to cancel all spring indoor and outdoor municipal recreation programs throughout the region up to and including June 30, 2020.

In addition to these program cancellations, all municipal cultural, recreational and leisure facilities in local municipalities including City of Waterloo Museum, Waterloo Public Library, recreation facilities, community centres, arenas, pools and sports fields will remain closed through to June 30, 2020."

While we are saddened by the extended (but necessary) closure, staff at the Waterloo Public Library continue to provide you with resources, virtual programs and digital content.

A reminder:

  • Don't worry, while we are closed you won't accumulate overdue fines on library items due after March 14
  • Due dates will be adjusted accordingly
  • You will not be able to place new holds, but can add items to “My List” on your account
  • Existing holds pickup will be extended once we re-open
  • Library card expiry dates will be extended
If you have any questions about accessing library resources, please don't hesitate to reach out to us at or 519-886-1310 - we are here to help.

Laurie Clarke
CEO, Waterloo Public Library

April 2, 2020

On Wednesday, April 1, as another step in their coordinated emergency response to the global pandemic, the Region of Waterloo and all area municipalities extended the public closure of municipal facilities until at least May 4.

The Waterloo Public Library remains closed at this time and all programs and events are cancelled. Our book return chutes remain closed so we ask that you keep any library items you currently have.

A reminder:
  • Don't worry, while we are closed you won't accumulate overdue fines on library items due after March 14
  • Due dates will be adjusted accordingly
  • You will not be able to place new holds, but can add items to “My List” on your account
  • Existing holds pickup will be extended once we re-open
  • Library card expiry dates will be extended
Please visit the City of Waterloo website for a full listing of closures in the City and other relevant information.

Once again, we thank you for your continued support and understanding.

Laurie Clarke,
CEO, Waterloo Public Library

March 26, 2020

On Wednesday, March 25, the Region of Waterloo declared a State of Emergency. Local municipalities followed suit, including the City of Waterloo.

This action changed the anticipated re-opening of City of Waterloo facilities which had been initially been set for April 6th.

In alignment with the City, please note that the Waterloo Public Library is now closed until further notice.

We will continue to provide updates and thank you for your patience and support as we face these challenging times together.

Laurie Clarke,
CEO, Waterloo Public Library

March 15, 2020

In alignment with the City of Waterloo and as a preventative measure to minimize the possible spread of COVID-19, Waterloo Public Library will be CLOSED from Monday, March 16th through Sunday, April 5th, 2020. All programs, events and room rentals are also cancelled during the closure. We anticipate that we will be open regular hours on Monday, April 6th.

This was a very difficult decision to make but our customers and staff always come first.

During this closure, all library material due dates and hold expiration dates will be extended until April 14, 2020. There will be no additional fees or fines on your account.

All book drops are CLOSED and we ask that you keep your borrowed items until the library re-opens. We have implemented the following to respond to this situation:

  • Any items with a due date between March 13 and April 13 will be extended to Tuesday, April 14
  • Holds pickup will be extended to Tuesday, April 14
  • No fines will accumulate on borrowed materials until Tuesday, April 14
  • Library card expiry dates extended to July 1 2020 - for cards set to expire between today and July 1

ATTENTION STUDENTS: If you are a university or college student who currently has materials checked out, and if you are moving out of the Region of Waterloo before we re-open, please contact us at and we will extend your loan period until September 2020.

As a reminder, WPL has many digital services available to you for free in our Digital Library.

If you don’t have a library card, sign up online and get instant access to library resources.

In an effort to help you navigate through the news that is being reported regarding Coronavirus (COVID-19), below is a list of credible websites which continue to update information as the COVID-19 situation is monitored.

Region of Waterloo Public Health

Ontario Ministry of Health

Health Canada

World Health Organization

As you know, this is a constantly evolving situation. We will continue to provide updates.

I appreciate your understanding and support.

Laurie Clarke
CEO, Waterloo Public Library